Page 128 - Hurst Budget FY21

CITY OF HURST

GENERAL FUND ADMINISTRATION 0111 ADMINISTRATION

Goals:
 Continue to provide leadership that supports the City Council, including implementing
the City Council’s Strategic Plan.
 Continue to increase communications, opportunities for citizen input, and public
awareness of City services

Objectives:

 To respond promptly to citizen comments and requests.
 To continue to align departmental goals to Strategic Plan.

PERFORMANCE MEASURES

Input: PY Actual CY Estimate Projected

Full time employees 3 3 3
Workload/Output:
Citizen requests received: Mayor’s
action line 124 118 110
Citizen requests received: WWL
app 318 211 250
Effectiveness:

Average requests per week 8.5 6.3 6.9
Efficiencies:
Citizen requests initiated on day of
receipt 98% 98% 98%

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