Page 206 - Grapevine Budget FY21

FY 2020-21 APPROVED OPERATING BUDGET
UTILITY ENTERPRISE FUND
UTILITY BILLING DIVISION SUMMARY
200-530-003

2017-18 2018-19 2019-20 2019-20 2020-21
EXPENDITURES BY OBJECT Actual Actual Budget Estimate Approved

Personnel 327,686 336,150 371,745 332,447 337,402
Supplies 77,948 66,445 74,000 60,549 74,000
Services 237,159 227,858 256,000 229,171 256,000

Total 642,793 630,453 701,745 622,167 667,402

OBJECTIVES

- Post customer collections and process work orders in a timely and accurate manner.
- Present a courteous and friendly demeanor to the public at all times.

- Monitor water and sewer reading routes on a regular basis to ensure that billings are accurate and reports are reconciled monthly.
- Process all billing cycles in a timely manner.
- Investigate, resolves and responds to customers complaints in a professional manner.

2017-18 2018-19 2019-20 2019-20 2020-21
PERFORMANCE INDICATORS Actual Actual Budget Estimate Approved

Average active residential accounts per month 12,483 12,585 12,550 12,578 12,600

Average active non-residential accounts per month 2,259 2,324 2,400 2,312 2,325

Average number of customers using IVR for their utility bill N/A N/A N/A 426 450
payment monthly

Average number of customer using Lockbox for their utility bill N/A N/A N/A 2,406 3,000
payment monthly

198