Page 191 - FY 2009 Proposed Budget

General Fund
of
Contents
Table of Contents
Table
Table of Contents
Scorecard
Communication & Legislative Affairs FY 2018 FY 2019 FY 2020 FY 2021
Key Measures Actual Actual Estimate Target
Action Center first call resolution 98% 97% 98% 97%
% of Action Center calls abandoned 16% 17% 15% 10%
Action Center calls answered 254,557 255,281 260,000 250,000
Legal deadlines met for City Council agenda posting 100% 100% 100% 100%
Percentage of citizens who agree they receive the info
they need when calling a City facility 64% 60% 65% 60%
Increase YouTube views to reach 3,000,000 views per
year 3,381,966 3,570,801 3,300,000 3,000,000
Increase Social Media Followers - FaceBook,
Instagram and Twitter [reported quarterly] 24.2% 18% 15% 25%
Increase Visits to MyArlingtonTX.com and
Arlingtontx.gov (Baseline = 518,623 visits) (6.3%) (11%) 50% 20%
Register birth records in the Record Acceptance
Queue from the State within one business day 99% 97% 97% 95%
Ask Arlington App Downloads – based on percent of
population 0.3% 1% 1% 5%
Ask Arlington App Satisfaction – Number of 5-star
ratings 74 1,032 240 500

Communication and Legislative Affairs Expenditures

Actual Budgeted Estimated Adopted
FY 2019 FY 2020 FY 2020 FY 2021

Office of Communication $ 953,757 $ 985,650 $ 894,482 $ 961,027
Action Center 1,068,046 1,061,856 958,127 978,825
Executive and Legislative Support 1,844,405 1,877,088 1,886,111 1,882,534
Intergovernmental Relations 156,951 200,292 180,447 155,292

TOTAL $ 4,023,159 $ 4,124,886 $ 3,919,167 $ 3,977,678

Authorized Positions and Expenditures by Category

Actual Budgeted Estimated Adopted
FY 2019 FY 2020 FY 2020 FY 2021
Authorized Positions 41 41 41 41

Personnel Services $ 3,252,250 $ 3,334,484 $ 3,172,676 $ 3,181,939
Operating Expenses 770,909 790,402 746,491 795,739
Capital Outlay - - -

TOTAL $ 4,023,159 $ 4,124,886 $ 3,919,167 $ 3,977,678

2021 Adopted Budget and Business Plan 180 City of Arlington, Texas