Page 31 - City of Westlake FY20 Budget
P. 31
Section 1 Executive
Service Level Adjustments
SERVICE LEVEL ADJUSTMENTS BY PERSPECTIVE
This budget aligns our organizational priorities contained in the Town’s Balanced Score Card by Perspective,
with the resources needed to fund Service Level Adjustments (SLA).
This shows how these SLA’s impact the BSC’s strategic objectives within each of the BSC
perspectives. Further, it connects how each SLA within each Perspective addresses challenges identified in the
transmittal letter.
TOTAL ONE-TIME ON-GOING
PERSPECTIVE & OUTCOME OBJECTIVE
AMOUNT AMOUNT AMOUNT
CUSTOMERS, STUDENTS, STAKEHOLDERS
Outcome Objectives: $1,400,333 $1,070,903 $329,430
• Preserve Desirability & Quality of Life
• Increase CSS Satisfaction
FINANCIAL STEWARDSHIP
Outcome Objectives:
• Increase Financial Capacity & Reserves $1,258,262 $139,734 $1,118,528
• Increase Revenue Streams
MUNICIPAL AND ACADEMIC OPERATIONS
Outcome Objectives:
• Maximize Efficiencies & Effectiveness $1,715,408 $1,311,856 $403,552
• Encourage Westlake’s Unique Sense of Place
• Increase Transparency, Accessibility &
Communications
PEOPLE, FACILITIES AND TECHNOLOGY
Outcome Objectives:
• Attract, Recruit, Retain, Develop Quality Workforce $1,049,294 $348,537 $700,757
• Improve Technology, Facilities & Equipment
• Optimize Planning & Development Capabilities
NET CHANGE -$2,906,771 -$2,591,561 -$315,212
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