Page 328 - NRH FY20 Approved Budget

DEPARTMENT / DIVISION FUND
PARKS & RECREATION – NRH CENTRE PARK FACILITIES DEVELOPMENT
PROGRAM NAME
AQUATICS – INDOOR

DESCRIPTION / MISSION
The NRH Centre Aquatics division provides aquatic programming and recreational swimming opportunities for members and
guests. The Aquatics division is charged with providing the highest level of safety while emphasizing an environment that is
positive, clean, safe and fun. The Aquatics division of the NRH Centre coordinates all Learn to Swim programs, aquatic special
events, birthday parties, rental of the indoor aquatics facility and open swim scheduling. The aquatics team coordinates all safety
training for aquatics personnel. The indoor aquatics facility includes three 25 yard lap lanes, a rock climbing wall with plunge pool,
shallow open water play areas, a body tube slide, current channel for fitness walking and several shallow water play features.

GOALS
• To provide innovative and quality classes, programs, and events for the community. (Sense of Community)
• To develop and maintain a thorough and successful risk management program. (Safety and Security)
• To provide remarkable service with attention to member/guest relationships & responsive communications. (Positive City Image)
• To manage and provide a safe, clean and attractive facility. (Safety and Security)
• To manage revenues and expenses from all aquatic programs and services conducted through the Aquatics division. (Financial
Stability)
• To recruit, hire and train aquatic staff to provide high quality swimming programs and services. (Sense of Community)

OBJECTIVES
• Annually offer 600 all-inclusive learn to swim classes and private lessons with 86% of classes conducted at an average of 4
enrolled registrants per class made.
• Uphold the Consulting Agreement for Professional Aquatic Safety and Risk Management with Ellis and Associates; pertaining to
safety standards, lifeguard training and annual licensing.
• Offer and/or partner to do 14 indoor aquatic special events incorporating family activities and membership appreciation.
Develop an annual marketing plan to increase utilization numbers.
• Continue to research and update the NRH Centre Aquatics risk management program to comply with local, state, and federal
standards. Additionally, incorporate guest service training specific to the aquatic environment.
• Fiscally manage all Aquatics Cost Center operations through weekly reporting, timely updates and changes as needed.
Develop partnerships and sponsorship relationships to help
• Establish an ongoing training and recognition program for all part-time Aquatics personnel that include test ready skills, weekly in-
service, with monthly and seasonal audits, as well as maintaining required licenses and certifications.
• Assist in the coordination and implemenation of the NRH WS365 Community Water Safety Initiative incorporating goals and
strategies within NRH Special Events and the NRH Centre Aquatics Programs.
• Book an average of 11 out of 15 aquatic birthday parties per weekend and 20 pool rentals per year.
2018-2019 2019-2020
PERFORMANCE MEASURES 2017-2018 Actual Revised Estimated
Goal: Safety and Security
# Of lifeguard in-service training hours required 2,400 2,400 2,400
# Of staff attending in-service training 40 40 40
Goal: A Sense of Community
# Of aquatic special events 29 13 13
# Of aquatic special event participants 275 300 350
% Of special events made 100.00% 100.00% 100.00%
Goal: Efficient and Effective Delivery of City Services
# Of learn to swim classes offered 711 650 650
# Of swim lesson enrolled registrants 2,002 2,100 2,100
# Of available aquatic birthday party bookings 750 750 750
# Of learn to swim classes made 553 520 585
# Of aquatic birthday parties booked 551 560 570
# Of aquatic pool rentals booked 13 20 20
Average # of aquatic birthday parties per weekend 11 11 11
% Of learn to swim classes made 78.00% 81.00% 85.00%
Total Birthday Party and Pool Rental Revenue $118,964.25 $123,000.00 $123,000.00
Total Aquatics Program Revenue $135,820.36 $135,000.00 $135,000.00
Customer satisfaction rating (scale 1-5) 4.75 4.75 4.75

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