Page 292 - NRH FY20 Approved Budget

DEPARTMENT / DIVISION FUND
FACILITIES/CONSTRUCTION MGMT – FACILITY SERVICES FACILITIES/CONSTRUCTION MGMT
PROGRAM NAME
BUILDING MAINTENANCE
DESCRIPTION / MISSION
The Facility Services Division is responsible for facility maintenance of 20 City Owned facilities covering 472,859 square feet.
Through the use of an effective preventive maintenance program and employee training, Facility Services ensures the structural
integrity and efficiency of the facilities, providing a safe and functional environment for the public and City staff.

GOALS
• To continue implementing energy conservation programs to reduce operational cost. (Efficient and Effective Delivery of City
Services)
• To reduce the number of unscheduled work orders for better customer service. (Efficient and Effective Delivery of City Services)
• To continue adding buildings and equipment (New City Hall) to the preventive maintenance program. (Efficient and Effective
Delivery of City Services)
• To better educate employees on City and Departmental policies and procedures. (Efficient and Effective Delivery of City
Services)
• To keep job injuries at zero. (Efficient and Effective Delivery of City Services)
OBJECTIVES
• Continue to install efficient lighting and fixtures.
• Implement the TMA (The Maintenance Authority) facility maintenance management software IServer Desk program.
• Add more buildings and equipment to TMA maintenance management software PM (Preventive Maintenance) scheduler.
• Continue to conduct meetings on City and Departmental policies and procedures.
• Continue the esafety online training program.
2017-18 2018-19 2019-20
PERFORMANCE MEASURES ACTUAL REVISED ESTIMATED
Goal: Efficient and Effective Delivery of City Services
# Of routine general maintenance work orders 856 1,000 1,000
# Of routine plumbing work orders 192 200 200
# Of routine electrical work orders 227 250 250
# Of emergency/on call work orders 43 50 50
# Of in-house maintenance work orders 1,318 1,500 1,500
# Of in-house preventive maintenance work orders 270 1,116 1,116
# Of outside contracted inspections/preventive maintenance work 132 226 226
orders
# Of contracted repair work orders 48 50 50
# Of in-house routine work orders completed same day 867 1087 1087
# Of in-house routine work orders completed within 2 days or less 1,007 1,232 1,232
% Of safety training completed 20.00% 80.00% 80.00%
# Of employee hours off due to on the job injury 0.00 0.00 0.00
Total # of facilities maintained 20 20 20
Total square footage of facilities maintained 472,859 sq ft 472,859 sq ft 472,859 sq ft
Total # of maintenance technicians 2 2 2
% Of all in-house routine work orders completed same day 68.00% 75.00% 75.00%
% Of all in-house routine work orders completed within 2 days or
less 79.00% 85.00% 85.00%
% Of preventive maintenance/inspection work orders 18.00% 46.00% 46.00%
% Of contracted repair work orders 3.00% 2.00% 2.00%
Square Footage maintained per maintenance technician 236,430 sq ft 236,430 sq ft 236,430 sq ft

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