Page 226 - NRH FY20 Approved Budget

DEPARTMENT / DIVISION FUND
MUNICIPAL COURT – RECORDS GENERAL
PROGRAM NAME
COURT RECORDS
DESCRIPTION / MISSION
The Court Records Division is the primary customer service contact for the Municipal Court offices. This Division processes all
Class C offenses and ordinance violations issued within the City of North Richland Hills. This process includes receiving and
posting payments for fines, distribution of fines and court costs into state and local government accounts as required by State
Law, daily cash reconciliation, customer correspondence and scheduling of all court dockets to include: Bench Trials, Jury Trials,
Pre-Trials, Prosecutor Hearings, Attorney Hearings, Bond Hearings, Show Cause Hearings, Juvenile Hearings, Contempt
Hearings, Red Light Camera Appeals, Dangerous Dog Hearings, and Property Hearings. A representative from the Court Records
Division attends every court session and enters dispositions from court proceedings into the official court record. The Division
also maintains closed court cases in accordance with State archival policies. It has always been the mission of the Court Records
Division to treat all citizens that come before the court with respect, dignity, and courtesy.
GOALS
• To ensure compliance with departmental financial guidelines and Judicial Standing Orders. (Financial Responsibility)
• To seek and evaluate alternative programs to enhance customer service. (Positive City Image)
• To provide efficient and expeditious case flow management. (Positive City Image)
• To provide fast and efficient electronic processing. (Positive City Image)
• To maintain adequate and updated resources to support procedures and customer service. (Positive City Image)

OBJECTIVES
• Continue integration of Laserfiche Workflow for document imaging and case management.
• Implement Phone payment system for defendants.
• Implement Courtesy Phone Notifications as case pending reminders for defendants.
• Manage dockets to ensure final disposition of cases is achieved in a timely and judicious manner.
• Maintain consistency of operations by ensuring all record clerks are cross trained.
• Maintain proficiency standards by attending mandated training and level certifications
2017-18 2018-19 2019-20
PERFORMANCE MEASURES ACTUAL REVISED ESTIMATED
Goal: Financial Stability
$ Amount of Total Revenue $2,886,190.00 $2,553,626.00 $2,553,626.00
Total # of violations 19,043 14,580 14,580
Total # of payment transactions processed 15,719 13,949 13,949

Goal: Efficient and Effective Delivery of City Services
# Of payment transactions processed per clerk (3 FTE) 6,348 4,860 4,860
% Of violations entered manually 7.34% 6.60% 6.60%
# Of violations downloaded- Brazos 16,660 12,487 12,487
# Of violations entered manually 986 962 962
# Of probable cause affidavits entered manually 1,397 1,130 1,130
% Of cases set for court hearings/trials 42.00% 56.00% 56.00%
# Of cases set for hearings on dockets: 8,010 8,203 8,203
Prosecutor docket 943 847 847
Attorney docket 4,330 4,022 4,022
Trial docket 188 96 96
Show cause/juvenile docket/truancy/teen court 2,549 3,238 3,238
# Of cases dismissed after defensive driving completed 912 1,034 1,034
# Of defensive driving e-files processed 674 410 410
% Of DSC cases processed with e-file 74.00% 40.00% 40.00%
# Of cases dismissed after deferred disposition completed 6,709 6,516 6,516
# Of compliance dismissals/inspection/registration/ins/license 1,822 1,368 1,368
Total # of online payments processed (includes deferrals) 5,719 4,908 4,908
Total # of online deferrals processed 1,894 1,202 1,202
Total # of credit card payments processed in-house 4,816 4,214 4,214
% Of total payments by credit card (in person & online) 67.00% 65.00% 65.00%

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