Page 168 - Mansfieldr FY20 Approved Budget

COMMUNICATIONS

Department at a Glance

The Communications Department includes three communications supervisors, one radio systems
manager, one assistant radio systems manager and nineteen dispatch positions. The Communications
Department budget increased 3.80% in FY 2019-2020 due to a merit adjustment and annual service
contract costs, as well as the need to replace portable radios.

Key Goals and Objectives

Goal 1
Provide a safe working partnership with a basic understanding of the Fire Department’s operation and
terminology used in an incident.

Objectives:
• Communications Dispatchers understanding the safety issues related to firefighters.
• Promote a cooperative working relationship that will achieve positive and beneficial service to
the citizen’s emergent needs.

Goal 2
Continue to achieve and maintain accreditation standards in emergency medical dispatching (EMD)
protocols through EMD quality assurance standards.

Objectives:
• Review minimum of 25 EMD calls per week and evaluate through EMD quality assurance
standards.
• Provide employees with continuing education (CE’s) to develop even higher standards related to
EMD.

Goal 3
Implement a program to reduce the use of paper utilized in the quality assurance performance feedback
program.

Objectives:
• Reduce cost and maintenance associated with printing paper.
• Employees gain a greater sense of connection to the overall mission and vision of the
organization.

Performance Objectives
• Further develop a working relationship with the Fire Department to improve services.
• Achieve accreditation standards in emergency medical dispatching (EMD) protocols through
EMD quality assurance standards.
• Utilize digital media to reduce paper cost and usage.

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