Page 169 - Mansfieldr FY20 Approved Budget

Actual Actual Budget Budget
Communications 2016/2017 2017/2018 2018/2019 2019/2020
Demand
Population Served 68,784 70,170 73,410 75,597
Calls for Service 89,925 90,953 92,622 100,000
911 Calls for Service 19,790 36,154 20,779 36,000
Workload
Calls for Service 89,925 94,226 92,622 100,000
Calls for Service per 8 Hour Shift 82 88 84 90
911 Calls per 8 Hour Shift 18 29 19 30
Productivity
Average Cost per Citizen $34.92 $37.82 $38.01 $38.31
Average Staffing per Shift 4 4 4 4
Effectiveness
Dispatched Calls Under 8 Minutes 98% 98% 98% 98%
Percent of Mandatory Training 100% 100% 100% 100%

Measurable Outcomes:
• Communications Dispatchers attend a minimum of 8 hours of training with the Mansfield Fire
Department.
• Provide continuing education (CE) training to maintain a 95% professional and compliant level of
service through emergency medical dispatching (EMD) quality assurance review.
• Reduce the use of paper by 90% for quality assurance reviews through digital media feedback
program.

Communications Actual Actual Budget Budget % Change
Summary 2016-2017 2017-2018 2018-2019 2019-2020 2019-2020

Personnel Services $ 1,855,206 $ 2,051,586 $ 2,222,734 $ 2,311,741 4.00%
Operations 546,766 602,253 567,284 584,281 3.00%

Total $ 2,401,972 $ 2,653,839 $ 2,790,018 $ 2,896,022 3.80%

Communications 2017-2018 2018-2019 2019-2020 2019-2020
Full Time Equivilent Positions Budget Budget Budget Additions
Communications Supervisor 3 3 3
Radio Systems Manager 1 1 1
Assistant Radio Systems Mgr. 1 1 1
Dispatchers 19 19 19
Total 24 24 24 0

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