Page 269 - Hurst FY20 Approved Budget

CITY OF HURST

ENTERPRISE FUND GENERAL SERVICES 0325 UTILITY BILLING

Performance Measures: PY Actual CY Estimate Projected

Input:
Number of Billing
Representatives(FTEs) 5 5 5

Number of Meter Readers (FTEs) 4 4 4

Workload/Output:

Number of meters billed monthly 12,350 12,400 12,400
Number of customer requested re-
reads. 200 250 250

Number of high and low re-reads 300 350 350
Average number of days to read a
zone. 3 3 3

Number of e-bill notifications 3,576 3,650 3,750
Number of Registered Online
Customers 7,950 8,000 8,300

Number of Auto Pay Customers 2,600 2,700 2,800

Effectiveness:
Percent of customers rating
services as adequate, good or
excellent 96% 96% 96%
Percent of citizens request
responded to within two hours of
receipt 100% 100% 100%

% Billing Cycles read on schedule 99% 99% 99%

% Of accuracy of bills mailed 99% 99.% 100%

Efficiencies:

Percent of accurate readings 98% 98% 99%

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