Page 112 - FY2020Colleyville

5-Year + Outlook
The Information Systems Management vision is to help the City of Colleyville be the city of
choice for its current and future citizens by deploying technology that communicates outward
more effectively, integrates applications that innovate the way we service our citizens, and
creates an environment that drives advancement through the use of new technology, and
allows the City’s employees to develop better strategies for their unique brand of service.

Technology is rapidly changing and constantly creating new opportunities for improvement of
efficiencies and heightened capabilities to the employee. This creates a change in outlook to
the technology personnel in the city. The I.S.M. department will need to employ personnel
that are able to rapidly visualize, adapt, learn, deploy, and teach change. As the I.S.M.
department is expected to create efficiencies in the departments through the use of improved
technology, the workload within the ISM department will increase considerably. The I.S.M.
department will need to focus on the following over the next 5 years in order to keep up with
change and continue to create efficiencies within the department:

 Continue to implement communication technology that allows citizens to gain more
readily available information and to allow for citizen feedback.

 Centralization of all data center equipment, network communications, and data backup
services in order to lower electrical usage, eliminate the need for added equipment
locations, and to centralize growing administrative oversight.

 Emphasize business process flows through technology that lower the use of paper and
increase the speed of processes.

 Minimize the energy impact on the city by datacenter centralization, virtualizing the
maximum amount of hardware, and placing smart technology that lowers equipment
usage during city low usage hours.
 Build a redundant datacenter that provides added recovery in case of city emergencies.
Increase our offsite capability through shared resource planning with surrounding city
IT departments when possible.
 Implement more web technology driven applications in order to drive down the needs
of end user hardware while increasing the capability of mobile usage.

 Integrate mapping technology into our applications in order to make them more
consumer friendly.

 Increase in the current infrastructures’ capabilities to offer more mobile applications
to employees. Mobile employees have fewer needs to type and have more form based
operations that help guide high quality business operations while maximizing the
sophistication of reporting to the management level.

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