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Performance Measures & Vital Statistics
FY 2019 FY 2020
Performance Measures FY 2015 FY 2016 FY 2017 FY 2018
Estimate Target
Percentage of product requests 87.88% 95% 85%
completed on time‐ GIS 93.4% 92% 95%
Percentage of broadcast uptime 93% 99.99% 99.99% 99.999% 99.998% 99%
Percentage of work orders
99.88% 92.9% 91% 92% 95.97% 95.%
completed on time
Percentage of network data and 87% 99.99% 99.99% 99%
telecommunications uptime 99.998% 99%
Percentage of IT work plan projects 99.80% 95% 100% 100% 100% 100%
completed on time
Percentage of data backup success 94% 94.2% 97% 97% 95.247% 100%
FY 2018
Vital Statistics FY 2014 FY 2015 FY 2016 FY 2017
Estimate
Total number of equipment pieces
569 589 609 609 623
maintained by department
108
