Page 461 - Microsoft Word - FY 2020 Adopted Budget Document

100% 92% 82% 7% 99% 28% 17,825 97% 16% 75% 1,697 13.4 0 33% 57% 58% 74% 55% 75% 91% 100% 92% 4,949 2.93% 867 7,753 5% 100% 91% 0.08
Sept. 0
9% 93% 16% 23,549 98% 16% 2,099 17.12 0 6,017 2.46% 919 250 5% 100% 91% 0.48
Aug. 1
10% 96% 26% 21,302 97% 18% 2,050 12.77 0 8,159 3.18% 958 15,352 5% 100% 91% 0.41
July 1
81% 91% 90% 10% 95% 28% 17,677 96% 18% 84% 2069 14.39 0 17% 92% 99% 89% 7,008 2.9% 1,034 358 13% 100% 93% 0.48
June 0

81% 9% 95% 16% 22,893 97% 18% 0 7,008 2.46% 1,268 0 10% 100% 93% 0.96
May 0
81% 6% 95% 18% 22,206 95% 18% 2,026 2,169 16.75 17.68 0 7,008 2.2% 1,397 2,044 14% 100% 93% 0.65
April 3

76% 81% 100% 94% 88% 7% 98% 16% 22,474 60% 97% 18% 75% 12.01 0 23% 95% 96% 95% 7,504 1.44% 1,042 8,449 12% 100% 90% 1.29
Mar. 1,839.14 1
100% 7% 98% 14% 20,085 95% 18% 2,065 14.47 22 5,921 1.66% 790 4,495 9% 100% 91% 0.48
Feb. 1
100% 8% 98% 15% 21,768 97% 18% 2,069 12.51 69 5,239 2.36% 794 0 8% 100% 91% 0.32
Jan. 0

6% 98% 13% 19,117 97% 20% 11.92 143.26 26% 82% 87% 84% 5,362 1.45% 467 21,871 6% 100% 89% 0.49
Dec. 1,925.98 0
7% 98% 11% 21,712 96% 20% 14.65 56.81 2,955 0.97% 580 2,392 6% 100% 91% 0.81
Nov. 1,997.24 1
11% 98% 12% 24,563 97% 20% 2,119.38 14.65 0 50% 64% 89% 88% 64% 3,270 0.92% 383 2,202 7% 100% 91% 0.41
Oct. 1
76% 81% 92% 92% 87% 8% 97% 16% 255,281 60% 97% 18% 78% 24,126 172 291 99% 57% 58% 74% 55% 75% 91% 97% 91% 70,399 25% 10,394 65,166 100% 100% 91% 6.86
FY 2019 Actual 9

FY 2019 4th Qtr. Actual 100% 92% 82% 9% 95% 14% 62,676 97% 17% 75% 5,845.76 43.29 0 2 33% 57% 58% 74% 55% 75% 93% 100% 92% 19,125 8.6% 2,639 23,355 15% 100% 91% 0.97

81% 91% 90% 8% 95% 21% 62,776 96% 18% 84% 6,264 48.82 0 17% 92% 99% 89% 21,024 7.6% 3,699 2,402 37% 100% 93% 2.09
FY 2019 3rd Qtr. Actual 3
76% 81% 100% 94% 88% 7% 98% 15% 64,327 60% 97% 18% 75% 5,973.14 38.99 91 23% 95% 96% 95% 18,664 5% 2,626 12,944 29% 100% 91% 2.09
FY 2019 2nd Qtr. Actual 2
9% 98% 12% 65,392 97% 20% 6,042.6 41.22 200 26% 50% 64% 89% 88% 64% 82% 87% 84% 11,586 3% 1,430 26,465 19% 100% 89% 1.71
FY 2019 1st Qtr. Actual 2

FY 2019 Annual Target 83% 83% 100% 90% 90% 5% 97% 10% 230,000 70% 95% 20% 90% Maintain or increase FY 2018 actual Maintain or increase FY 2018 actual Maintain or increase FY 2018 actual 6 100% 49% 64% 89% 88% 65% 90% 95% 95% 40,000 20% 9,000 65,000 100% 100% >88% 6.5

83% 83% 75% 91% 80% 7.8% 98% 16% 254,557 64% 95% 21% 62% 23,242 180 394 121% 49% 64% 89% 88% 65% 90% 64% 75% 46,549 16.4% 8,463 81,209 100% 100% 88.94%
FY 2018 Actual

84% 84% 100% 87% 97% 16% 239,588 63% 97% 20% 23,879 155 88% 49% 64% 89% 88% 65% 93% 94% 82% 34,787 28% 9,194 68,099 100% 100%
FY 2017 FY 2016 Actual Actual 85% 84% 100% 88% New Measure in FY 2018 New Measure in FY 2018 96% 13% 264,311 62% 97% 18% New Measure in FY 2018 New Measure in FY 2017 New Measure in FY 2017 New Measure in FY 2018 New Measure in FY 2019 96% 52% 64% 89% 88% 63% in FY 2017 New Measure in FY 2017 New Measure in FY 2017 New Measure in FY 2017 20.2% 9,845 56,111 100% 100% New Measure in FY 2018 New Measure in FY 2019
City of Arlington Core Service Area: Key Measures Citizen perception of trash collection services [annual survey] Citizen perception of residential recycling services [annual survey] Overall satisfaction of Construction Management’s services “exceeds” or “meets” expectations Overall satisfaction of facility maintenance and repair services “exceeds” or “meets” expectations [surveyed quarterly] Overall satisfaction of custodial services contractor “exceeds” or “meets” ex

Infrastructure

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Customer Service
Categorie
Fleet
Solid Waste
Satisfaction Ratings
Goal
Dept.
PWT
PWT
CLA
CLA
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CLA
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IT
115 PWT PWT PWT Water Infrastructure Maintenance Water Water Water Water Water Water