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DEPARTMENT / DIVISION FUND
FINANCE – Water Department UTILITY
PROGRAM NAME
WATER DEPARTMENT PROGRAM
2016-17 2017-18 2018-19
PERFORMANCE MEASURES ACTUAL REVISED ESTIMATED
Goal: Financial Stability continue
Number of e-bill notifications 59,143 60,000 60,000
Number of bills corrected 37 20 20
Cost of Billing Services $577,106 $610,052 $617,222
Cost of printing and mailing service (budgeted in I. S.) $30,552 $35,314 $35,314
Cost per bill/delinquent notice $2.09 $2.21 $2.24
Cost to print and mail a bill/delinquent notice $0.11 $0.13 $0.13
% Of cycles mailed on schedule 100.00% 100.00% 100.00%
% Of accuracy of bills mailed 99.99% 99.99% 99.99%
Amount written off over 90 days $63,158 $70,000 $70,000
Amount of write offs collected, over 90 days $18,369 $20,300 $20,300
% Of collections on write offs over 90 days 29.10% 29.00% 29.00%

Metering
Goal: Financial Stability
Number of service workers 3 3 3
Number of employees (FTEs) 4.00 4.00 4.00
Number of meters read 264,071 264,000 264,000
Number of work orders completed 20,739 21,000 21,000
Number of meters inspected 10,820 7,920 7,920
Cost of metering service $490,348 $533,490 $549,903
Cost per meter read $1.86 $2.02 $2.08
% Billing cycles read on schedule 100.00% 100.00% 100.00%
% Of investigations completed prior to billing 100.00% 100.00% 100.00%
% Of customer/billing investigations to meters read 4.00% 3.00% 3.00%
Days to respond to customer investigations 1 day 1 day 1 day

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