Page 168 - Mansfield 2019 Operating Budget

COMMUNICATIONS

Department at a Glance

The Communications Department includes the Communications Supervisor, one radio systems manager,
one assistant radio systems manager and twenty-one dispatch positions. The Communications Department
budget decreased 4.44%% in FY 2018-2019 due to a merit adjustment, overtime costs and annual service
contract costs.

Key Goals and Objectives

Goal 1
Provide a high level of call taking service with the community during 9-1-1 emergency calls into the
Communications Center.

Objectives:
• Provide all employees with a skill set to continue a professional and high level of service as it
relates to call taking.
• Review calls with employees in any area of call taking that show a need for improvement during
quality assurance reviews.

Goal 2
Achieve accreditation standards in emergency medical dispatching (EMD) protocols through EMD
quality assurance standards.

Objectives:
• Review minimum of 25 EMD calls per week and evaluate through EMD quality assurance
standards.
• Ensure all Communications Department employees receive Emergency Readiness training.

Goal 3
Enhance the emergency readiness plan(s) for the Communication Department

Objectives:
• Attend table top discussion related to large scale multi-agency incident involving police, fire and
EMS.
• Ensure all Communications Department employees receive emergency readiness training.

Performance Objectives
• Provide a high level of call taking service with the community during 9-1-1 emergency calls into
the Communications Center.
• Achieve accreditation standards in emergency medical dispatching (EMD) protocols through
EMD quality assurance standards.
• Enhance the emergency readiness plan(s) for the Communication Department

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