Page 169 - Mansfield 2019 Operating Budget

Actual Actual Budget Budget
Communications 2015/2016 2016/2017 2017/2018 2018/2019
Demand
Population Served 60,872 68,784 70,170 73,410
Calls for Service 89,308 89,925 90,953 92,622
911 Calls for Service 36,745 19,790 40,338 20,779
Workload
Calls for Service 89,308 89,925 90,953 92,622
Calls for Service per 8 Hour Shift 82 82 88 84
911 Calls per 8 Hour Shift 34 18 36 19
Productivity
Average Cost per Citizen $41.57 $34.92 $38.07 $38.01
Average Staffing per Shift 4 4 4 4
Effectiveness
Dispatched Calls Under 8 Minutes 95% 98% 98% 98%
Percent of Mandatory Training 100% 100% 100% 100%

Measurable Outcomes:
• Conduct 20 call taking quality assurance reviews during random 9-1-1 calls.
• Provide continuing education training to build on professional and high level of service with
emergency medical dispatching.
• Prepare Communications department staff on how to respond to low risk large scale incidents.

Communications Actual Actual Budget Budget % Change
Summary 2015-2016 2016-2017 2017-2018 2018-2019 2018-2019

Personnel Services $ 1,841,635 $ 1,855,206 $ 2,128,670 $ 2,222,734 4.42%

Operations 688,844 546,766 542,775 567,284 4.52%

Total $ 2,530,479 $ 2,401,972 $ 2,671,445 $ 2,790,018 4.44%

Communications 2016-2017 2017-2018 2018-2019 2018-2019
Full Time Equivilent Positions Budget Budget Budget Additions
Communications Supervisor 3 3 3
Radio Systems Manager 1 1 1
Assistant Radio Systems Mgr. 1 1 1
Dispatchers 19 19 19
Total 24 24 24 0

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