Page 426 - Hurst FY19 Approved Budget

COMMUNITY SERVICES
623 INFORMATION TECHNOLOGY FUND
0329 INFORMATION TECHNOLOGY

Objectives:
• Continue the replacement of obsolete technology in an organized and timely
manner. *
• Plan and implement technology components for replacement of Access
Control System. *
• Partner with ITAC to plan and fully implement digital records retention. *
• Revise the IT Strategic plan to align with the Hurst Strategic Plan *
• Continue the process of implementing recommendations from the Webb
Watch Disaster Recovery study to ensure business continuance in the event of
a disaster. ‡
• Implement Microsoft Office 365, look at moving to the cloud based Office 365
architecture. *
• Support the City Council’s utilization of technology. *
• Replace the BINS/Code Enforcement system with a new system that provides
better customer service. *

PERFORMANCE MEASURES

Input: PY ACTUAL CY ESTIMATE PROJECTED
PC’s Supported 350 350 400
Virtual Desktops Supported 15 13 5
Servers Supported 43 50 50
Major Software Systems Supported 15 15 16
Network Switches Supported 40 63 75
Wireless Access Points Supported 30 30 50
E-mail Boxes Supported 488 488 500
Workload/Output:
Internal Work Orders 2,800 3,000 3,500
E-mails Processed 2.5 Million 3 million 3.5 million
Internet Based Attacks 218,900 231,600 300,000
Council Packets Posted 46 46 46
Police and Fire MCT’s Supported 40 40 40
Application Upgrades 3 4 3
Server Upgrades 4 6 2
Effectiveness:
Network Operation Uptime 99.99% 99.99% 99.99%
Calls for Service per IT Employee 600 500 580
Efficiencies:
Percentage of Work Orders Resolved 65% 65% 70%
Within 24 Hours

* - Short Term (0-3 years)
† - Intermediate Term (3-10 years)
‡ - Long Term (10+ years)
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