Page 424 - Hurst FY19 Approved Budget

COMMUNITY SERVICES
623 INFORMATION TECHNOLOGY FUND
0329 INFORMATION TECHNOLOGY

MISSION STATEMENT

The City of Hurst develops and implements plans to invest in
information technology that provides highly effective and responsive

services for internal and external customers.

DIVISION DESCRIPTION

The Information Technology Division is responsible for developing, implementing,
purchasing and maintaining information technology within the city. It is the objective
of Information Technology to help each City division provide services that allow them to
be highly responsive to the needs of our external customers through the use of existing
and new technology. Information Technology assists all City divisions in identifying
how through the use of new technology they can create effective programs to achieve
those goals. Information Technology through a collaborative committee oversees the
strategic planning process that is used for implementing new technology and replacing
obsolete equipment. The purchasing function for equipment and software is centralized
through the Information Technology Division as is the installation and maintenance
of all computer equipment and software. The Information Technology Division also
assumes responsibility for operation of the City’s telecommunication, building access
and Closed Circuit TV systems.

PRIOR YEAR RESULTS & ACCOMPLISHMENTS

• Information Technology continues it’s equipment replacement program.
• Information Technology completed migration to Exchange O365 from
GroupWise.
• Staff continues to work with all departments on the continual upgrade and
maintenance of all applications.
• Information Technology completed the update of the core network.
• Information Technology is replacing the 14 year old out of production phone
system.
• Information Technology is working with Fire on a new EMS system.
• Information Technology is working with Recreation, Library and the Senior
Center on the update of their core software.
• Information Technology replaced the City’s Firewalls.
• Information Technology worked with Utility Billing on roll out of their Field
Hawk Solution.

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