Page 97 - Fort Worth City Budget 2019

General Fund

MAJOR ACCOMPLISHMENTS
During the past year the Department has taken on several new initiatives and expanded some programs that have
been in existence for several years. This year the department:
• Produced a comprehensive recreation catalog for all community centers. This new catalog allows us to
share information with residents on all the programming that is taking place in our centers. A sponsorship
was obtained from Blue Zones in order to reduce the expense of producing the catalog.
• Expanded our outreach through GovDelivery email. We currently have more than 205,000 subscribers for
80 different topics.
• Developed a citywide volunteer policy. This program standardizes the background check and registration
policy and procedures for all city volunteers. The new volunteer coordinator worked with departments to
make sure they had a hand in crafting this new policy.
• Coordinated all communications and outreach for the FY18 Bond Program. The CPE staff was responsible
for organizing and staffing the 20+ community meetings for the bond election. They also created all of the
collateral material and produced a video to educate residents on the election.
• Expanded the Mayor’s Community Engagement Workshops and Neighborhood Awards annual event to
include more diverse workshops and a more equitable awards format. This has allowed us to provide
more vital information to our residents and also recognize the great work going on in our neighborhoods.
• Supported the communications and outreach for the city’s Neighborhood Improvement Initiatives in Stop
Six and Ash Crescent neighborhoods. This included meeting support and collateral material for residents.
• Increased Call Center third party quality evaluations in order to provide better customer service to
residents. This allows representatives and supervisors to work together to make sure that all of our call
center employees are trained and ready to address issues throughout the city.
• Led implementation of six divisions in the Customer Relationship Management System to include Park
Forestry, Graffiti, Contract Mowing, City Manager’s Office, Mayor’s Office and City Secretary’s Office.
• Expanded our video production to provide more short informative videos for departments. We also
started an internship program with local students in order to provide job training for them and new video
footage for our programs.
• Supported the city’s Race and Culture Task Force initiative with communications and outreach support.
Provided staff support for the committees. Organized and staffed all public meetings and town halls.
Maintained the task force social media and web presence.
• Increased our outreach through social media including Facebook (12,500+ likes), twitter (154,000+
followers) and Nextdoor (207,000 households).

FY2019 DISCUSSION

The FY2019 Adopted Budget includes an adjustment to the FY2018 AP and FTE counts. The counts increase by 1
AP and 1.00 FTE due to the conversion of a public education specialist position from temporary to regular. The
FY2019 Adopted Budget also includes an increase of 1 AP and 1.00 FTE from the FY2018 budget due to the transfer
of a volunteer coordinator from the Library. There is no financial impact to the General Fund.

HORIZON ISSUES

During the coming year, the Department will:
• Continue implementation of the new CRM which will allow us to improve customer service and make it
easier for our residents to report problems in one central location. This will include a public-facing
dashboard, chat function and mobile app.

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