Page 278 - Fort Worth City Budget 2019

Enterprise Funds

SUMMARY OF SERVICES AND PERFORMANCE MEASURES

FY17 FY18 FY19
Key Measures Actual Estimated Target Desired Level

Financial Viability
This service area focuses on the financial health of the organization. Metrics based on this perspective allow management to gauge
indicators related to cash collections to funding capital debt.

# Days cash on hand (days funded operating) 132 135 138 100-150
Ratio of outstanding debt to total assets 0.24 0.24 <=.30 <=.50

Infrastracture Strategy & Performance

This service area focuses on the condition of and costs associated with critical infrastructure assets.

# of main breaks & leaks per 100 miles of main 25.97 15 <= 14.2 <= 14.2
Infrastructure Leakage Index 4.33 6.10 <3.0 <4.00

Operational Optimatization
This service area ensures ongoing, timely, cost-effective, reliable and sustainable performance improvements in all facets of
operations.

# authorized water positions per 1,000 population 0.38 0.38 >= 0.39 >= 0.39

# authorized sewer positions per 1,000 population 0.36 0.35 >= 0.36 >= 0.36

Water Resource Sustainability.
This service area ensures water availability consistent with current and future customer needs through long-term resource supply and
demand analysis, conservation and public education.

Gallons per capita per day (GPCD) - In City 157.46 159.21 < 168 < 168

Enterprise Resiliency

This service area ensures utility leadership and staff work together to anticipate and avoid problems.

Employee turnover rate 9.80% 10.84% <=10.00% <=10.00%

Customer Satisfaction

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