Page 279 - Fort Worth City Budget 2019

Enterprise Funds

This service area provides reliable, responsive, and affordable services in line with explicit, customer accepted sevice levels. Receives
timely customer feedback to maintain responsiveness to customer needs and emergencies.

% of calls answered within 60 seconds (water call 77.24% 77.35% >=80.00% >= 80.00%
center)

Product Quality
This service area relates to the quality of potable water, treated effluent, and process residuals in full compliance with regulatory and
reliability requirements and is consistent with customer, public health, and ecological needs.

# of water quality complaints per 1,000 accounts 0.16 0.12 <0.3 <0.3
% of water quality complaints resolved within 48 hrs 99.60% 99.45% ≥95% ≥95%

Stakeholder Understanding & Support
This service area engenders understanding and support from oversight bodies, community and watershed interests, and regulatory
bodies for service levels, rate structures, operating budgets, capital improvement programs and risk management decisions.

# of people reached through presentations, public 17,101 15,000 >=16,000 >=16,000
events & plant tours

Community Sustainability
This service area relates to the Utility being cognizant of and attentive to the impacts its decisions have on current and long-term
future community and watershed health and welfare.

Water annual savings from water efficiency incentive 66.05 38 60 90
programs (million gallons)

279