Page 145 - Microsoft Word - Budget FY 19
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CITY OF FOREST HILL
WATER AND SEWER/ UTILITY BILLING
FUND/ DEPARTMENT/ PROGRAM: 60‐06‐03
PROGRAM DESCRIPTION
Utility Billing is part of the Administration Department and is responsible for customer service as well as the
accurate billing and timely collections for the City’s water and sewer utility. Utility Billing is also responsible for the
timely replacement of water meters within the life expectancy of ten years.
MAJOR DEPARTMENT GOALS AND OBJECTIVES AS MEASURED BY WORKLOAD AND
PRODUCTIVITY MEASURES
Goal 1: Provide accurate and timely utility billing to improve customer service and minimize lost revenue due to
worn or damaged water meters.
Objective: Implement a meter replacement program to identify and change out meters that are
worn out, damaged or broken.
Goal 2: Provide courteous and professional customer service.
Objective 1: Provide customer service training for Utility Billing staff.
Objective 2: Provide “D Water License” training for the meter reading staff.
Objective 3: Stay current on all utility software updates and staff training.
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