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CITY OF FOREST HILL
WORKLOAD MEASURES
ADOPTED
WORKLOAD ACTUAL BUDGET ESTIMATED BUDGET
MEASURES 2016‐17 2017‐18 2017‐18 2018‐19
Number of Utility
Accounts 4,185 4,400 4,245 4300
Number of Billing
Cycles per Month 2 2 2 2
Number of New
Accounts 550 600 922 600
Number of Meter
Replacements 80 80 668 700
Number of Final
Accounts 542 550 613 600
Number of Account
Adjustments 101 80 150 150
PRODUCTIVITY MEASURES
PRODUCTIVITY MEASURES ACTUAL BUDGET ESTIMATED ADOPTED
BUDGET
2016‐17 2017‐18 2017‐18 2018‐19
% of Billing Cycles 100% 100% 100% 100%
Processed on Time
% of Correct Meter 98% 98% 98% 98%
Readings
% of Customer Payments 100% 100% 99% 99%
Posted Correctly
EXPENDITURE SUMMARY
EXPENDITURE ACTUAL BUDGET ESTIMATED ADOPTED
CATEGORY BUDGET
2016‐17 2017‐18 2017‐18 2018‐19
Personnel $ 277,675 $ 270,800 $ 280,000 274,384
Supplies 6,670 75,150 71,000 56,500
Services 118,186 135,400 123,000 81,300
Capital Outlay 900 5,000 900 5,000
TOTAL $ 403,432 $ 486,350 $ 473,535 417,184
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