Page 181 - Honorable Mayor and Members of the City Council

ACTIVITY SUMMARY

DIVISION DEPARTMENT ACTIVITY ACCOUNT
STAFF SERVICES INFORMATION TECHNOLOGY INFORMATION TECHNOLOGY 01-23-01

ACTIVITY DESCRIPTION
The Information Technology Activity was created in the 2003-04 Budget. The Director of Information Technology assists
in the daily operations of City divisions by providing maintenance support for computer applications, data, and databases
City-wide. The Director is responsible for IT asset management, software distribution, server administration, desktop
support, e-mail support, and internet and intranet services. The Director supports and maintains the City's fiber optic
and coaxial cable networks and facilities. The Director works to strengthen procurement opportunities through
volume purchasing. The IT Director is also responsible for evaluating and supporting the City's telephone systems,
websites, and servers. In 2017-18, an Assistant Director position was added to the department.

ACTIVITY GOALS
-To administer and coordinate data processing and computer related activities and services within the organization.
-To support the broadcast of appropriate municipal news and meetings.
-To assist employees in utilizing the latest software.
-To provide, update, and monitor the City's website.
-To manage, maintain, and upgrade the City's information technology and telecommunications infrastructure.
-To develop and implement an "e-government" strategy and architecture for the City to enhance the delivery of City
services by more effectively linking government with citizens and businesses.
ACTIVITY OBJECTIVES
-To monitor expenditures and remain within + or - 5% of the Activity's budget allocation.
-To provide software training to employees.
-To administer and coordinate data processing and computer related activities and services within the organization.
-To support the broadcast of appropriate municipal news and meetings.
-To provide, update, and monitor the City's website.
-To manage and maintain the telephone system for City facilities and users.
ACTUAL ACTUAL ESTIMATED PROJECTED
ACTIVITY MEASUREMENTS 2015-16 2016-17 2017-18 2018-19

Percent of Budget Expended 85.84 106.25 98.05 100.00
Software Training Sessions Held 18 16 18 20
Percentage of Employees with Computer, Network, and Email Access 93% 100% 100% 100%
Average Hours of City News and Meetings Broadcast Each Month 8,700 8,800 8,900 9,000
Days City's Telephone System Down Due to Technical Difficulties 1 None None None
Days City's Website Down Due to Technical Difficulties 1 None None None

CITY OF BENBROOK 2018-19 ANNUAL BUDGET
180