Page 204 - City of Arlington FY19 Adopted Operating Budget

Internal Service Funds

Scorecard
Communication Services Fund FY 2016 FY 2017 FY 2018 FY 2019
Key Measures Actual Actual Estimate Target
Fire P1 and P2 Calls Dispatched within 25 Seconds
(average) 20.65 18.80 25.00 25.00
Police E and P1 (emergency) calls dispatched within 2
minutes (average) 2.13 2.59 2.00 2.00
9-1-1 calls answered within 10 seconds 87.63% 88.47% 90% 90%
Police E and P1 (emergency) calls dispatched within
120 seconds 81.17% 76.94% 80% 80%
Workload Measures
9-1-1 Dispatch Center Calls for Service (Calls from 9-1-
1 Phone Switch) 411,075 383,807 430,000 430,000
Police Calls for Service Handled and Processed by PD
Dispatch 344,222 321,964 325,000 325,000
Emergency Calls 1,385 1,368 1,750 1,750
Priority 1 Calls 88,486 81,009 90,000 90,000
Priority 2 Calls 61,677 58,900 52,000 52,000
Priority Calls 192,672 180,687 180,000 180,000
3
Officer Initiated (not included in total) 182,433 153,032 110,000 110,000
Ambulance Dispatched Calls for Service 52,311 54,552 47,500 47,500
Fire Dispatched Calls for Service 44,405 45,925 40,600 40,600
Fires 3,570 3,596 3,800 3,800
Emergency Medical Service 35,059 36,481 32,500 32,500
Other 5,775 5,848 4,300 4,300
Animal Services After-Hours Dispatched Calls for
Service 661 640 750 750

Communication Services Fund

Actual Budgeted Estimated Adopted
FY 2017 FY 2018 FY 2018 FY 2019
Administration $ 2,806,352 $ 1,529,554 $ 1,536,884 $ 1,695,535
Dispatch 7,707,949 8,579,957 8,572,138 9,329,037
TOTAL $ 10,514,301 $ 10,109,512 $ 10,109,022 $ 11,024,572

Authorized Positions and Expenditures by Category

Actual Budgeted Estimated Adopted
FY 2017 FY 2018 FY 2018 FY 2019
Authorized Positions 111 111 111 111

Personnel Services 7706018.97 $ 7,409,345 $ 7,577,626 $ 8,038,020
Operating Expenses 1530799.229 1,471,865 1,303,095 2,986,552
Capital Outlay 1277482.801 1,228,301 1,228,301 -
TOTAL $ 10,514,301 $ 10,109,511 $ 10,109,022 $ 11,024,572

2019 Adopted Budget and Business Plan 189 City of Arlington, Texas