Page 249 - CityofSouthlakeFY27Budget

TABLE OF CONTENTS

crime trends, calls for service, response times, and data-informed resource deployment strategies.
• Provide supervisor training on dashboard tools and data interpretation to ensure consistency,
transparency, and effective follow-through on performance management-driven action items.

CITY-WIDE GOAL: Cultivate a high-performing, engaged, and innovative workforce by fostering
a culture of learning, accountability, and wellbeing that enables employees to grow, thrive, and
deliver exceptional service to the Southlake community.

Department goal: Develop and sustain a highly engaged workforce through leadership practices City Department Overview
grounded in Gallup engagement principles that promote communication, accountability, recognition,
employee development, and meaningful connection to the Department’s mission and City’s values.

Implementation Strategy:
• Strengthen leadership communication, visibility, and employee connection throughout the organization
and enhance employee recognition, development, and growth opportunities.
• Promote transparent communication regarding departmental priorities, organizational changes,
employee feedback, and strategic initiatives.
• Expand formal and informal recognition efforts that highlight employee contributions, teamwork,
innovation, and service excellence.

Performance Measures

FY 2024 FY 2025 FY 2026 FY 2027
Performance Measure
Actuals Actuals Projection Target
Police Response Times for Priority 1 2:53 2:53 2:40 <4:00 Min
Calls

Case Acceptance Rate 99% 100% 99% > or = 95%

SRO Ratio 1:552 1:441 1:441 1:500

CALEA Gold Standard Accreditation 100% 100% 100% 100%

CALEA Gold Standard NASRO Role Model Agency
COMMISSION ON ACCREDITATION FOR LAW NATIONAL ASSOCIATION OF SCHOOL
ENFORCEMENT AGENCIES RESOURCE OFFICERS

SCHOOL Safety Spotlight Award
Earned by only 1% of Texas agencies and 5% TEXAS SCHOOL SAFETY CENTER
of agencies nationally. Validates that policies,
training, and operations meet the highest SRO Division recognized for outstanding school
professional law enforcement standards. safety programs. Twenty (20) officers across all
Carroll ISD, one KISD campus and one private
school campus with 450+ collective years of law
enforcement experience.

FY 2027 City of Southlake | Budget Book 249