Page 191 - FY 2026-2027 Adopted Budget Book

Utility Billing

Organizational Excellence
The Utility Billing team responds to all inquires and concerns, handling calls and emails in an efficient and
timely manner.
The team is courteous and respectful and will go "the extra mile" to assist citizens in understanding their
water bills, provide hazardous waste vouchers, assist with payment options, offer assistance with their on-
line and Eye on Water accounts.

Quality of Life
The Utility Billing team coordinates with Public Works to better educate the residents on watering
restrictions and conservation methods.
The team provides educational information and assistance to all residents on how to use the
eyeonwater.com application and software.
Encourage all customers to be involved in using Eye on Water to view their consumption for usage, check
for any potential leaks and to set up leak alerts for notification purposes.
The team assists any resident, in person, over the phone or via email, needing guidance or assistance with
all water-related questions and concerns.
Utility Billing communicates with Republic Waste Services to address all solid waste and recycling
concerns raised by residents to ensure our neighborhoods are kept neat and clean.

Performance Measures

MEASURE TYPE ACTUAL ACTUAL TARGET PROJECTED TARGET
23/24 24/25 25/26 25/26 26/27
Finance
# of Manual Journal Entries Input 1,192 1,092 1,000 900 900
# of Purchase Card Users Input 103 100 100 100 100
# of AP Invoices Input 5,586 6,129 5,200 5,300 6,000
Average % of Portfolio Yield Output 5% 4.23% 4% 4% 4%
Total Outstanding Debt Output $157,290 $148,820 $140,290 $140,290 $131,425
(Thousands)
# of Days to Reconcile City Efficiency 15 15 15 15 15
Bank Accounts
% of City Funds Invested Efficiency 98% 98% 98% 98% 98%
% of Property Taxes Efficiency 99.6% 100% 99% 99% 99%
Collected
Received Unmodified Audit Effectiveness Yes Yes Yes Yes Yes
Opinion & Outcomes
Received GFOA Certificate Effectiveness Yes Yes Yes Yes Yes
of Achievement Award & Outcomes
Received GFOA Effectiveness Yes Yes Yes Yes Yes
Distinguished Budget & Outcomes
Presentation Award
Bond Rating on General Effectiveness AA+ AA+ AA+ AA+ AA+
Obligation Bonds & Outcomes
% of Purchase Card Usage Effectiveness 2% 1.5% 3% 1.5% 2%
vs. Total City Purchases & Outcomes

FY 2026-2027 Adopted Budget Book · September 15, 2026 187