Page 190 - FY 2026-2027 Adopted Budget Book

Utility Billing

Procedural Assessment: Conducted a thorough examination of divisional practices to ensure operational
efficiency and alignment with service standards.
Process Enhancement: Identified opportunities for improvement to optimize service delivery and enhance
the experience of Bedford citizens.
Billing System Upgrade: Implemented changes to billing systems to enhance accuracy and efficiency in
financial transactions.
Community Education: Offered informative classes aimed at empowering residents with knowledge and
skills to navigate services effectively.
Customer-Centric Support: Delivered exceptional customer service experiences, prioritizing the needs and
satisfaction of residents.
Interdepartmental Collaboration: Streamlined communication and workflows between divisions to foster
synergy and improve service coordination.
Digital Records Transition: Modernized record-keeping processes by transitioning to fully digital systems,
ensuring accessibility, accuracy, and efficiency in data management.

Departmental Goals

Finance

Organizational Excellence
Adhere to policies and changes in legislative statutes governing all aspects of financial accounting.
Maximize the highest yield on investments while maintaining safety and liquidity of public funds and
minimizing risk.
Achieve the Certificate of Excellence in Financial Reporting Award annually from the Government Finance
Officers Association of the U.S. and Canada.
Achieve the Distinguished Budget Presentation Award from the Government Finance Officers Association
of the U.S. and Canada.
Promote the highest ethical standards in presenting financial information fairly and free of material
misstatements.

Municipal Court

Organizational Excellence
Provide a fair and impartial process to defendants and complainants.
Keep all procedures and policies effective and up to date with legislative changes.
Focus on employee development by continuing to provide training to personnel through the Texas Court
Clerks Association, Texas Municipal Court Education Center, and Texas Municipal Court Association.
Conduct an internal audit on all closed cases.

Quality of Life
Maximize Municipal Court efficiency and enhance the customer experience through the use of technology.

Teen Court

Quality of Life
Provide efficient and courteous assistance to City and community events by providing teen defendants as
volunteers. Strengthen the ties the teen defendants have to the communities by providing adult volunteers
and community service opportunities.
Provide efficient and courteous assistance to City and community events by providing teen defendants as
volunteers. Encourage adult and teen volunteers within the community to work side-by-side to provide a
sense of engagement within the community.

FY 2026-2027 Adopted Budget Book · September 15, 2026 186