Page 188 - FY 2026-2027 Adopted Budget Book

Teen Court
The Hurst-Euless-Bedford (HEB) Teen Court is responsible for the management of a diversionary program that
allows juvenile offenders with Class C misdemeanors from the Hurst, Euless, and Bedford Municipal Courts an
alternative to the criminal justice system. This program allows teen and adult volunteers an opportunity to be
involved in the judicial system. Teen defendants from all three cities are offered an alternative sentence by
completing community service hours in lieu of paying a fine. Community service hours are determined by teen
defendants that are currently serving jury duty within the Teen Court program. Upon successful completion of
the Teen Court program, defendants' cases are dismissed and do not appear as a conviction on their
permanent record.

Customer Service
The Customer Service Division is responsible for managing utility billing for services including water,
wastewater, solid waste, recycling and storm drainage, processing bills that are timely and accurate. Customer
Service staff edits and manages the meter reading process and oversees the printing and mailing of water
utility bills to residential, apartments and commercial customers. The division assists customers with their
water bills, new account set ups, disconnection of services, transfer of service and general information to
internal and external customers. In conjunction to its other duties, the Customer Service Department acts as
the collection agency for the city by collecting utility accounts receivables, returned items and writing off
accounts. In addition, this Division is often regarded as the Ambassadors for the Bedford Community,
informing the public of local areas of interest, various other services and programs provided by city
departments and emergency notifications that could temporarily hinder current service levels.

Organizational Chart

FY 2026-2027 Adopted Budget Book · September 15, 2026 184