Page 86 - CITY OF WATAUGA, TEXAS ANNUAL BUDGET PORTRAIT

Performance Measures

Workload Indicators FY2024 FY2025 FY2025 FY2026
Actual Adopted Projected Target
Respond to Help Desk calls 8,911 8,000 9,178 9,000
Number of PC workstations maintained 165 160 165 165
Number of LAN servers 19 19 19 19
Number of laptops maintained 78 85 85 85
Number of digital signage or conference displays managed 11 11 24 24
Number of audio/video systems maintained 4 4 4 4
Number of telephones 125 141 125 125

FY2024 FY2025 FY2026
Measurement Strategic Goal Measure
Type Goal Actual Goal Projected Goal
Provide a 90% or # 1. Maintain
higher rating on financial strength of
employee IT the City. Effectiveness 100% 100% 100% 100% 100%
requests resolved # 2. Expand public
within 2 days. safety through non-
enforcement
measures.
Provide access to
data/digital services # 5. Improve Efficiency 100% 100% 100% 100% 100%
to empower the community
community without involvement.
downtime 95%.
Provide public # 2. Expand public
safety dispatch safety through non- Efficiency 100% 100% 100% 100% 100%
system uptime enforcement
95%. measures.
Provide uptime of
computer # 1. Maintain the Efficiency 100% *98% 100% 100% 100%
systems/networks financial strength of
95%. the City.

*Tyler Technologies Server Overwrite, August 2024

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