Page 162 - CITY OF WATAUGA, TEXAS ANNUAL BUDGET PORTRAIT

Performance Measures

Workload Indicators FY2024 FY2025 FY2025 FY2026
Actual Adopted Projected Target
Number of service orders processed 3,607 3,800 3,600 4,000
Number of water/wastewater billings 100,575 100,000 101,000 110,00
Number of water/wastewater accounts 8,523 8,600 8,600 9,500
Number of meters read 102,276 104,000 103,200 105,000
Number of new accounts processed 1,161 1,200 1,300 1,500
Number of accounts transferred 13 25 20 20
Number of meters replaced 92 300 120 100
Cubic feet billed for water 85,029,176 100,000,000 100,000,000 112,000,000
Cubic feet billed for wastewater 83,733,748 75,000,000 85,000,000 90,000,000
Number of delinquent water cut-offs 1,550 1,500 1,500 1,500

FY2024 FY2025 FY2026
Measurement Strategic Goal Measure
Type Goal Actual Goal Projected Goal
% of work orders # 1. Maintain
completed within 24 Financial Strength Efficiency 100% 100% 100% 100% 100%
hours. of the City
Maintain a 95% or # 1. Maintain
greater average on Financial Strength Effectiveness 95% 95% 95% 95% 95%
accurate readings. of the City
% of revenues # 1. Maintain
recorded within 24 Financial Strength Effectiveness 100% 100% 100% 100% 100%
hours. of the City
Maintain a 98% or # 1. Maintain
greater average of Financial Strength Efficiency 98% 98% 98% 98% 100%
complaints addressed of the City
within 2 days.

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