Page 151 - CityofGrapevineFY26AdoptedBudget

FY26 DEPARTMENT GOALS AND OBJECTIVES
1. Strengthen Cybersecurity and Resilience
Implement a comprehensive cybersecurity framework that protects citizen data, ensures critical system uptime, and
rapidly adapts to evolving threats — including regular training for staff and incident response planning.

2. Expand Digital Services for Citizens
Deliver more online services (permits, payments, reporting issues, public information) that are mobile-friendly, accessible,
and easy to use — reducing the need for in-person visits and making government more convenient.

3. Modernize Infrastructure and Cloud Adoption
Transition key systems to modern, secure, and scalable cloud or hybrid-cloud platforms — improving performance,
reliability, and disaster recovery capabilities across the city’s digital operations.

4. Enhance Internal Customer Service and Support
Redesign IT support processes with a “customer-first” model: faster help desk response times, proactive communication,
regular satisfaction surveys, and clear service level agreements (SLAs) for internal users.

5. Leverage Data for Smarter Decision-Making
Build better data-sharing tools and dashboards that help city departments make faster, evidence-based decisions — with
a strong emphasis on transparency, open data initiatives, and citizen engagement.

POSITION SUMMARY

Position Name 2023 Actual 2024 Actual 2025 Budgeted 2025 Estimated 2026 Adopted

FTE
CHIEF INFORMATION OFFICER 1 1 1 1 1
GIS ANALYST 1 1 1 1 1
GIS MANAGER 1 1 1 1 1
IT ADMINISTRATIVE SUPPORT TECHNICIAN 2 2 2 2 2
IT CUSTOMER SERVICE MANAGER 1 1 1 1 1
IT PROJECT MANAGEMENT OFFICER 1 1 1 1 1
IT PROJECT MANAGER 1 1 1 1 1
IT SECURITY ADMINISTRATOR 1 1 1 1 1
IT SYSTEMS ADMINISTRATOR 1 1 1 1 1
IT TECHNICIAN I 1 1 1 1 1
IT TECHNICIAN II 1 1 1 1 1
FTE 12 12 12 12 12

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