Page 188 - CityofWataugaAdoptedBudgetFY25

Performance Measures

Workload Indicators FY2023 FY2024 FY2024 FY2025
Actual Adopted Projected Target
Respond to Help Desk calls 7,579 8,000 8,310 8,000
Number of PC workstations maintained 158 160 160 160
Number of LAN servers 16 17 19 19
Number of laptops maintained 85 90 85 85
Number of digital signage or conference displays managed 11 10 11 11
Number of audio/video systems maintained 3 3 4 4
Number of telephones 141 141 141 141

FY2023 FY2024 FY2025
Measurement Strategic Goal Measure
Type Goal Actual Goal Projected Goal
Provide a 90% or # 1. Maintain
higher rating on financial strength of
employee IT the City. Effectiveness 100% 99% 100% 99% 99%
requests resolved # 2. Expand public
within 2 days. safety through non-
enforcement
measures.
Provide access to
data/digital services # 5. Improve Efficiency 100% 99% 100% 99% 99%
to empower the community
community without involvement.
downtime 95%.
Provide public safety # 2. Expand public
dispatch system safety through non- Efficiency 100% 99% 100% 99% 99%
uptime 95%. enforcement
measures.
Provide uptime of
computer # 1. Maintain the Efficiency 100% 99% 100% 99% 99%
systems/networks financial strength of
95%. the City.

Information Technology at a Glance

Location: FY2025 Budget: Full-time
City Hall $703,850 Employees:
7105 Whitley Road 3.50

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