Page 155 - CityofKellerFY25Budget

POLICE DEPARTMENT
PUBLIC SAFETY DISPATCH & RECORDS DIVISION (100-30-303)

DIVISION DESCRIPTION:
The Northeast Tarrant Communications Center (NETCOM) serves the cities of Keller, Southlake, Colleyville, and Westlake. It is
one of the few truly consolidated regional 911 Public Safety dispatch centers in the state and has been a model for others in the
area. NETCOM is civilian staffed and dispatches emergency calls for Police, Fire, EMS, and Animal Control 24 hours/day and
365 days/year. This Division serves more than 112,000 residents in 5 cities covering more than 60 square miles. This Division is
staffed by 25 full time civilian employees, including 16 Dispatchers, 3 Records Technicians, 1 Assistant Manager, and 1
Manager. The 3 Records Technicians are the primary point of contact for customer service at the front lobby window and by
administrative phone. The Records Technicians receive, process, index, and file all police reports for retrieval and archive on an
as-needed basis. They must provide accurate statistical data for administrative use, access public records, provide copies of
audio/video/reports for public and court processes, manage solicitor permits, assist with alarm permits, fingerprinting services,
and work closely with city personnel and citizens to provide resource efficiency and accuracy. One Records Technician also
assists CID with case filing and Property Room assistance.

EXPENDITURE SUMMARY

FY 2024-25
FY 2022-23 FY 2023-24 FY 2023-24 Adopted Budget
EXPENDITURES BY CATEGORY: Actual Budget YE Proj. Budget Variance ($)

Personnel services $ 2,409,192 $ 2,437,501 $ 2,576,740 $ 2,656,795 $ 219,294

Operations & maintenance 14,124 18,250 23,500 18,250 -

Services & other 104,071 120,231 115,911 116,967 (3,264)
Capital outlay – – – – -

TOTAL $ 2,527,387 $ 2,575,982 $ 2,716,151 $ 2,792,012 $ 216,030

PERSONNEL SUMMARY
(Full-time Equivalent Positions - Includes Vacant Positions)

FY 2024-25
FY 2022-23 FY 2023-24 FY 2023-24 Adopted Budget
BY POSITION TITLE: Actual Budget YE Proj. Budget Variance ($)
NETCOM Manager 1.00 1.00 1.00 1.00 -
Assistant NETCOM Manager 1.00 1.00 1.00 1.00 -

Senior Records Technician 1.00 1.00 1.00 1.00 -
Records Technician 2.00 2.00 2.00 2.00 -
Emergency Communications Supervisor 4.00 4.00 4.00 4.00 -

Emergency Communications Specialist 16.00 16.00 16.00 16.00 -
TOTAL 25.00 25.00 25.00 25.00 -

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