Page 33 - CityofBurlesonFY25AdoptedBudget

GOAL 2

Continue to improve the efficiency and productivity of operations through the use of
technology, innovation, teamwork and continual business process improvement.

Responsible
Action Target Date
Department

Expand outreach efforts for Burleson 311 and
utility billing payment options to increase citizen
awareness; FY 24/25 success will be
determined by participating in four
city/community events, mail postcards to utility Administrative Fourth Quarter (July
1.2.1
customers (one annually), social media posts, Services - September 2025)
city e-newsletter, present to three community
groups/stakeholders, presenting informational
session to department directors and key staff to
help promote 311 to customers

Update purchasing and contracting process to Administrative Third Quarter (April-

1.2.2 ensure continued compliance, efficiency, Services June 2025)
contract management and document retention

Creation of IT internal knowledge base to Fourth Quarter
expedite IT staff and city staff trouble shooting Information
1.2.3 (July - September
techniques in an effort to solve issues Technology 2025)
independently

Implementation of Windows 11 across the Fourth Quarter
technology ecosystem to mitigate security Information
1.2.4 (July - September
vulnerabilities and enhance our cybersecurity Technology 2025)
defenses

Continue to work with emergency management
1.2.5 to integrate 311/CRM into the city's disaster Administrative Fourth Quarter (July
- September 2025)
Services
preparedness program

28