Page 293 - Bedford-FY24-25 Budget
P. 293
Performance Measures
ACTUAL TARGET PROJECTED TARGET
MEASURE TYPE
22 /23 23/24 23/24 24 /25
# of Service Requests Input 1,200 2,000 2,100 2,200
# of Servers Managed Input 35 40 35 35
# of PC Clients Managed Input 380 380 380 380
# of Mobile Devices Managed Input 200 200 200 200
Network Service Uptime Ef ciency 98% 99% 98% 99%
Tier 1 Application Uptime Ef ciency 98% 99% 98% 99%
% of staff completing Cybersecurity training
within 30 days of hire Ef ciency 100% 100% 100% 100%
Effectiveness &
Service Request Satisfaction Rate 75% 90% 80% 90%
Outcomes
City of Bedford, TX | Adopted Budget FY 2024-2025 Page 293
