Page 161 - CITY OF AZLE, TEXAS

DEPARTMENT ACCOUNT
Utility Billing 02-730

PURPOSE STATEMENT:
To provide accurate and efficient billing of customer utility accounts and collection of water, sewer, sanitation and storm
water fees. Utility Billing also provides cordial assistance and information for City Hall’s incoming telephone calls and
walk-in guests.

GOALS AND OBJECTIVES:
Continued staff training and development in utility billing/customer service and cross training in court areas.
Improve internal control process implementing new or enhancing existing policies and procedures.
Decrease the number of monthly account cutoffs.
Decrease the amount of monthly late notices.
Promote auto draft as a payment option to utility customers.
Promote online payment as an option to utility customers.
Improve internal control processes for more accurate and efficient billing.

KEY POINTS OF PROPOSED BUDGET:
Personnel: Increase due to impact of FY 24 step increases, pay plan market adjustment, and increased
benefits costs.
Increase to convert one Utility Billing Specialist position to a Senor Utility Billing Specialist.
Supplies: Increase for rising postage/shipping costs, staff training, annual software costs, merchant fees, and
printing costs for a student coloring contest.

KEY INDICATORS OF PERFORMANCE: FY 22-23 FY 23-24 FY 24-25
Actual Estimate Projection
Total Late Notices 11,405 12,000 13,000
Service orders processed 4,895 3,700 5,100
Delinquent accounts disconnected 970 700 1,000
Total water accounts 6,258 6,300 6,500
Total sewer accounts 5,426 5,450 5,500

City of Azle FY 2024-2025 Budget 150