Page 393 - FY 2025 Adopted Operating Budget and Business Plan

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Champion Great Neighborhoods

Goal 2: Expand and Enhance the City’s Image
Objective 1: Promote Community Engagement
Project Performance Measure(s) Department(s)
CGN In-house Customer Service Annual Citizen Satisfaction Survey Code Compliance Services
2.1.1 Surveys
Summary:
Estimated Percent
Milestone
Since 2000, the City of Arlington has conducted an Completion Complete
annual survey among city residents to measure and Complete 100 Surveys Online 09/30/2024 0%
track satisfaction with city services. To improve Complete 100 Surveys in Person 09/30/2024 0%
customer service for Arlington’s residents, Code at Events
Compliance will implement an in-house survey to
measure citizen satisfaction and perception
throughout the year.

Update:
th
During the 4 Quarter of FY 2024, Code Compliance
received 0 responses to the in-house Customer
Service Survey.

Champion Great Neighborhoods

Goal 2: Expand and Enhance the City’s Image
Objective 1: Promote Community Engagement
Project Performance Measure(s) Department(s)
CGN Animal Socialization & • Increase Volunteer Hours Code Compliance Services
2.1.2 Enrichment Program • Increase Live Release Rate
Summary:
Estimated Percent
Milestone
During the 2020 COVID-19 pandemic, volunteerism was Completion Complete
very limited at the shelter. Since re-opening, volunteer Develop Doggie Day Out SOP 03/31/2024 100%
hours have not recovered. The Animal Socialization 50 dogs for Doggie Day Out 09/30/2024 12%
and Enrichment Program is designed to address this Develop Pet Detectives SOP 03/31/2024 50%
issue by engaging volunteers and promoting volunteer 2,100 Return to Owners 09/30/2024 32%
retention. Additionally, socialization and enrichment
programs are proven to shorten the length of stay and The Pet Detectives Program is in the development stage.
increase the live release rate by reducing kennel stress Animal Services is working to develop best practices and has
in animals because they are provided a variety of determined that this program would be one of the first of its
sensory and intellectual activities. kind as currently there is no report of any municipal shelters
currently utilizing this idea. Animal Services is seeing
Animal Services will launch two programs, Doggie Day progressive movement towards reaching the goal of 2,100
Out and Pet Detectives, to rebuild the volunteer effort animals returned to their owners. Animal Services is currently
and increase the live release rate. reuniting 29% of the stray intakes, whereas the past five-year
average has been at 23% of stray intakes.
Update:
Doggie Day Out program has been relaunched and is an
active volunteer program with Animal Services.

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