Page 245 - CityofWataugaAdoptedBudgetFY24

Finance –

Utility Billing

Division

Mission Statement

Provide customers with the best service possible for prompt administration of their utility accounts. Perform duties
in such a way as to protect the assets of the City and its citizens. Continue to seek ways to raise the level and
quality of customer service provided by this office through continuous training. Ensure accurate reading of meters
by properly maintaining meters and correctly read water customers’ meters in a timely manner to meet billing cycle
schedules.

Department Overview

Provided services include:

• Establishing new accounts and updating existing accounts.
• Handle customer inquiries.
• Meter reading.
• Initiate work orders.
• Process delinquent accounts.
• Bill and process customer payments.
• Receipting and posting the financial activity for other City departments.
• Our Field Service Representatives change out meters, perform meter box maintenance and installations,
as well as assist with other departments.

Highlights/Achievements for FY2023
• Continued with the meter replacement program and meter lid replacement program.
• Continued focus on essential succession planning and cross training for personnel in the office and in the
field.
• Transitioned to Tyler Content Manager for digital document storage.
• Researched automated meter technology for future application.
Goals/Objectives for FY2024

• Continue cross training for new personnel.
• Continue improvement of City website to ensure information is readily available for customers.
• Continue Tyler product enhancements within budget parameters.

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