Page 247 - CityofWataugaAdoptedBudgetFY24

Performance Measures

Workload Indicators FY2022 FY2023 FY2023 FY2024
Actual Adopted Projected Target
Number of service orders processed 3,758 5,000 5,000 5,000
Number of water/wastewater billings 99,846 100,000 100,000 100,000
Number of water/wastewater accounts 8,362 8,400 8,400 8,400
Number of meters read 101,796 101,000 104,000 104,000
Number of new accounts processed 1,167 1,200 1,200 1,200
Number of accounts transferred 16 25 25 25
Number of meters replaced 111 300 300 300
Cubic feet billed for water 88,988,819 92,000,000 92,000,000 92,000,000
Cubic feet billed for wastewater 63,574,239 75,000,000 75,000,000 75,000,000
Number of delinquent water cut-offs 1,257 1,500 1,500 1,500

FY2022 FY2023 FY2024
Measurement Strategic Goal Measure
Type Goal Actual Goal Actual Goal
% of work orders # 1. Maintain
completed within 24 Financial Strength Efficiency 100% 95% 100% 98% 100%
hours. of the City
Maintain a 95% or # 1. Maintain
greater average on Financial Strength Effectiveness 95% 95% 95% 98% 95%
accurate readings. of the City
% of revenues recorded # 1. Maintain
within 24 hours. Financial Strength Effectiveness 100% 100% 100% 100% 100%
of the City
Maintain a 98% or # 1. Maintain
greater average of Financial Strength Efficiency 98% 99% 98% 100% 98%
complaints addressed of the City
within 2 days.

Finance – Utility Billing Division at a Glance

Location: FY2024 Budget: Full-time
City Hall Employees:
7105 Whitley Road $615,410 7.50

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