Page 172 - CityofWataugaAdoptedBudgetFY24

Performance Measures

Workload Indicators FY2022 FY2023 FY2023 FY2024
Actual Adopted Projected Target
Respond to Help Desk calls 5,819 5,100 7579 8,000
Number of PC workstations maintained 153 155 157 160
Number of LAN servers 15 12 18 17
Number of laptops maintained 74 62 90 90
Number of digital signage or conference displays managed 10 10 10 10
Number of audio/video systems maintained 3 2 3 3
Number of telephones 131 132 136 131

FY2022 FY2023 FY2024
Measurement Strategic Goal Measure
Type Goal Actual Goal Actual Goal
Provide a 90% or # 1. Maintain financial
higher rating on strength of the City.
employee IT # 2. Expand public Effectiveness 100% 95% 100% 95% 100%
requests resolved safety through non-
within 2 days. enforcement measures.
Provide access to
data/digital services # 5. Improve community Efficiency 100% 98% 100% 99% 100%
to empower the involvement.
community without
downtime 95%.
Provide public # 2. Expand public
safety dispatch safety through non- Efficiency 100% 99% 100% 99% 100%
system uptime 95%. enforcement measures.
Provide uptime of
computer # 1. Maintain the Efficiency 100% 99% 100% 99% 100%
systems/networks financial strength of the
95%. City.

Information Technology at a Glance

Location: FY2024 Budget: Full-time
City Hall Employees:
7105 Whitley Road $683,240
3.50

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