Page 170 - CityofWataugaAdoptedBudgetFY24

Information

Technology

Mission Statement

To provide for the operations and development of the City through the implementation and support of cost
effective technologies which enhance the efficiencies of City staff while facilitating effective information flow
between the City and its citizens.

Department Overview

The Information Technology department handles all aspects of networking, hardware and software,
telecommunications, web site management, cable channels, audio/video, building security, technical support,
and public information.

Information Technology provides and supports desktop access to general purpose software tools, business
applications and adapt across multiple computing platforms, and external services, data, or applications.
Provides “on demand” service and support for system and security administration, problem resolution or
coordination, acquisition research and assistance, and information requests relative to tools, data, and
applications.

Highlights/Achievements for FY2023

• Website redesign.
• Switch replacements at City Hall, Police, Fire, Recreation, Library, and Animal Services Center.
• Animal Services Center firewall replacement.
• Police MDT replacement.
• Exchange to Cloud migration.
• Add/expand backup repositories.
• Upgrade the City Wi-Fi APs.
• Helpdesk upgrade.
• Enhanced City newsletter.
• Upgrade City Hall Council Chambers AV for virtual meetings.
• Replaced Police server.
• Increased video production.
• Enhanced social media feeds.

Goals/Objectives for FY2024

• Cyber security.
• Enhance backup.
• Upgrade security camera system.
• Consolidate DNS records.
• Replace medic laptops.
• Improve project management, internal controls, asset management.
• Continue to add/expand backup repositories.

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