Page 153 - CityofWataugaAdoptedBudgetFY24

City Manager Office

Mission Statement

The mission of the Watauga City Manager’s office is to provide
professional management of City operations and to promote quality
service to all customers.

Department Overview

• The City Manager serves at the discretion of the City Council and is responsible for attending all City
Council meetings and provides leadership and direction for the implementation of policies and priorities
set by the City Council.

• The City Manager ensures City departments provide high quality services to the citizens of Watauga in
the most efficient and effective manner possible, while maintaining accountability for the public funds
used to provide such services.

Highlights/Achievements for FY2023

• Facilitated continued Strategic Plan implementation for the city and Watauga EDC.
• Facilitated Annual Council Budget & Strategic Plan Review retreat.
• Conducted budget planning and personnel meetings with staff.
• Implemented and completed biweekly operations reporting for all city departments and the Watauga
EDC.
• Recommended and implemented updated policies resulting in employee leave bank reduction via ARPA
funding to reduce the city’s overall financial liability.
• Recommended and implemented new and updated personnel policies to improve employee’s work-life
balance (Flex Schedules, Remote Work options, etc.) and the city’s recruitment efforts.
• Recommended and implemented a formal employee evaluation process centered on Merit-based pay
increases to acknowledge employee performance and to reduce wage compression within pay grades.

Goals/Objectives for FY2024

• Continue seeking grant funding opportunities.
• Continue researching opportunities to improve program efficiency and effectiveness.
• Support efforts to further new business attraction and business retention efforts of the Watauga EDC.
• Support efforts to finalize plans for City-sponsored food truck park in partnership with the WEDC.
• Assist the Mayor with and complete the annual State of the City Address.
• Facilitate the successful completion of the Watauga 101 Program. (subject to sufficient citizen enrollment)
• Ensure completion of Citizen and Employee Satisfaction Surveys.

Organizational Chart
City
Council

City Manager

Administrative
Assistant

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