Page 135 - Southlake FY24 Budget

Under this framework, Department Directors are responsible for the high-quality management of
operating their departments on a day-to-day basis. The Corporate Team works with departments to
advance their corporate functional areas of responsibility, and Departments work with the Corporate
Team as needed on city-wide high-risk initiatives. This two-way flow of information enhances collaboration
between departments, emphasizes the focus on risk, and optimizes the value of the City’s Executive Team
for our residents, businesses, and visitors.

Strategy Map

In order to set the course for the work we do each year, we utilize a document called a Strategy Map. Strategic Direction
The Strategy Map captures the City’s strategy in a single diagram and identifies those things that are
necessary to achieve the mission. The City’s adopted Strategy Map (pictured opposite) includes the
Mission, Values, and Focus Areas, and it incorporates four Perspectives and 10 Corporate Objectives.

Our Strategy Map tells the story of not only what our strategic focus is but also how we intend to meet
those goals. For example, if you look at the “Provide Financial Stewardship” Perspective, you will see that
the City intends to do this by safeguarding the public trust through a commitment to thoughtful planning
and responsible, conservative financial management and investing to provide and maintain high quality
public assets. You’ll note that each of these objectives is referenced by a letter and number. These
references can be found throughout this document, demonstrating the continued focus on connecting
the City’s strategy to its operations.

One additional step the City has taken to further connect its strategy with its operations is to work with
each Department to create a departmental strategy map. These maps demonstrate each Department’s
core services which are organized by the same perspectives as the City’s Strategy Map. Furthermore,
each core service is connected to a Corporate Objective. See the City Department Overview section to
view these departmental maps.

Performance Measures

Performance measures hold departments accountable. By updating and maintaining performance
measures, citizens receive information about City services annually. Because performance measures are
determined according to the Strategy Map, it becomes evident how each department aligns with City
goals, and how well departments are meeting the expectations set by the Strategy Map.

The City uses “Key Accountability Indicators,” (KAIs) to measure performance. These performance
measures help determine the quantity and quality of our work, as identified in our plans. We consistently
evaluate our work and review our performance quarterly because we firmly believe that what gets
measured, gets done.

The City primarily monitors performance through city-wide and individual department scorecards. These
are developed using the perspectives from the City’s strategy. The city-wide scorecard is shown later
in this section and department scorecards are shown in the City Department Overview section. The
measures shown include the current reporting period and two previous periods, as well as a target. The
targets established on the scorecards are typically “stretch” goals, or targets that the city is working to
achieve. In 2023, the City revised the city-wide and department scorecards to improve measures so that
they can be used to make better business decisions.

FY 2024 City of Southlake | Budget Book 135