Page 134 - Southlake FY24 Budget

1 City of Southlake Strategy Map
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2 The mission of the City of Southlake is to provide municipal services that support
the highest quality of life for our residents, a supportive environment for local
INTEGRITY businesses, and unique and special experiences for visitors.
INNOVATION
TEAMWORK We deliver on Our Focus Areas
EXCELLENCE 4
ACCOUNTABILITY
Safety & Infrastructure & Partnerships & Performance
Security Development Volunteerism Management &
Service Delivery
We
3 We Serve 3 We Provide 3 We Manage 3 Promote
Strategic Direction
Our Financial The
Customers Stewardship Business Learning &
Growth
We do this by We do this by We do this by We do this by
5 C1 Delivering outstanding F1 Safeguarding the B1 Achieving strong L1 Defining and managing

public trust through
outcomes through
customer experiences
a professional workplace
through innovation, a commitment to continual evaluation culture that supports
passion, and a strong thoughtful planning and and pursuit of better City values and promotes
culture. responsible, conservative practices that improve a positive employee
financial management. core business operations. experience.

C2 Enhancing the sense
of community by F2 Investing to provide & B2 Collaborating with select L2 Fostering positive
proactively creating maintain high quality partners to implement employee engagement.
opportunities for public assets. service solutions Attracting, developing &
community partnerships, Maintaining an L3 retaining a talented and
volunteer involvement, B3 environment of motivated workforce
and citizen engagement.
future readiness by for lasting world-class
understanding and performance.
acting upon the forces,
trends, and coming
challenges affecting
services.
C = Customer Objectives F = Financial Objectives B = Business Objectives L = Learning & Growth Objectives
1 Values 4 Focus Areas
2 Mission 5 Corporate Objectives
3 Balanced Scorecard Perspectives
Leadership Structure
Some may notice that our organizational structure (shown on a previous page) looks quite different
than other organizations. Traditionally each city department reports directly to the City Manager
or an Assistant City Manager—and this was the practice in Southlake for many years. As part of the
City’s ongoing strategic evolution to get the best possible results for our citizens, we restructured our
organizational framework in 2016 to provide a more focused leadership approach. Under our revised
framework, the City Manager, Assistant City Manager, Assistant to the City Manager, Management
Assistant, Chief Financial Officer, Senior Director of Human Resources, Director of Economic Development
and Tourism, Deputy Director of Communications, Operations Manager - Customer Service, and
Operations Manager - Special Projects serve as the Corporate Team. Each team member is responsible
for a set of corporate functional areas. The Corporate Team continually scans the horizon and provides
strategic direction and oversight to departments, primarily identifying and planning for high-risk initiatives
and helping the organization become ready for the future.

134 FY 2024 City of Southlake | Budget Book