Page 221 - GrapevineFY24 Adopted Budget
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FY 2023-24 APPROVED OPERATING BUDGET
UTILITY ENTERPRISE FUND
UTILITY BILLING DIVISION SUMMARY
200-530-003
2020-21 2021-22 2022-23 2022-23 2023-24
EXPENDITURES BY OBJECT Actual Actual Budget Estimate Approved
Personnel 341,445 359,405 360,959 360,237 404,886
Supplies 61,594 69,279 69,000 67,626 77,000
Services 230,771 249,639 261,000 260,478 243,000
Total 633,810 678,323 690,959 688,341 724,886
OBJECTIVES
- Post customer collections and process work orders in a timely and accurate manner.
- Present a courteous and friendly demeanor to the public at all times.
- Monitor water and sewer reading routes on a regular basis to ensure that billings are accurate and reports are reconciled monthly.
- Process all billing cycles in a timely manner.
- Investigate, resolves and responds to customers complaints in a professional manner.
2020-21 2021-22 2022-23 2022-23 2023-24
PERFORMANCE INDICATORS Actual Actual Budget Estimate Approved
Average active residential accounts per month 12,540 12,602 12,700 12,611 12,700
Average active non-residential accounts per month 2,328 2,365 2,360 2,377 2,400
Average number of customers using IVR for their utility bill 659 800 750 930 940
payment monthly
Average number of customer using Lockbox for their utility bill 1,872 1,561 1,800 1,400 1,500
payment monthly
Average number of customer using ACH for their utility bill 2,516 2,306 2,510 2,160 2,200
payment monthly
Average number of customer using Online for their utility bill 2,930 3,096 3,150 3,167 3,250
payment monthly
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