Page 199 - FY 2023-24 ADOPTED BUDGET
P. 199

DIVISION SUMMARY                                                                                                                              FY 2023-24 BUDGET




                                    Function                                                                             Department       Division                                                          Account
                                    PUBLIC SAFETY                                                  POLICE                                 COMMUNICATIONS/RECORDS                                      01-31-02




                                    DIVISION DESCRIPTION:
                                    The Communications and Records Activity provides radio communications services, telephone answering services, reports filing and maintenance services, and
                                    report processing retrieval for all Police Department functions. The Communications and Records Communications Specialists, two Senior Communications
                                    Specialists, the Police Services Supervisor, and a Commander - operates Activity is supervised by a Commander and the Police Services Supervisor. The Activity -
                                    staffed by six full-time twenty-four hours per day and seven days per week.







                                    DIVISION GOALS:
                                     • To provide prompt radio communication services.
                                     • To provide fast and efficient telephone answering service for the Police Department.

                                     • To effectively maintain all police report information including accident reports and incident reports.
                                     • To process and retrieve reports in an efficient manner.


                                    DIVISION OBJECTIVES:
                                     • To monitor expenditures and remain within + or - 5% of the Activity's budget allocation.

                                     • To reduce the error rate to less than 1% on the teletype/computer.
                                     • To dispatch calls for service within an average of 1 minute or less.
                                     • To process all reports within one working day from the time received.
                                     • To notify owners of vehicles being towed within three days of impoundment.



                                    DIVISION MEASUREMENTS:                                                                                     ACTUAL            ACTUAL           ESTIMATED         PROJECTED
                                                                                                                                               2020-21           2021-22            2022-23           2023-24
                                    Percent of Budget Expended                                                                                       81.4%             83.4%            100.0%             100.0%
                                    Error Rate Percentage on Teletype/Computer                                                                       0.63%             0.41%              0.40%             0.48%
                                    Number of Police Calls Dispatched                                                                                    14,529                14,102                13,800                14,144
                                    Number of Police, ACO, Fire, and EMS Calls Dispatched                                                                20,163                19,236                18,796                19,399

                                    Number of Offense Reports Processed                                                                                    1,178                  1,370                  1,532                  1,360
                                    Number of Offense Reports Processed Within One Day                                                                         3.2                      3.8                      4.2                      3.7


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