Page 312 - Bedford-FY23-24 Budget
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Performance Measures
ACTUAL TARGET PROJECTED TARGET
MEASURE TYPE
21/22 22 /23 22 /23 23/24
Number of Service Requests INPUTS 1880 1,500 2000 2000
Number of Servers Managed INPUTS 40 37 40 40
Number of PC Clients Managed INPUTS 380 380 380 380
Number of Mobile Devices Managed INPUTS 200 200 200 200
Network Service Uptime EFFICIENCY 98% 99% 98% 99%
Tier 1 Application Uptime EFFICIENCY 98% 99% 98% 99%
Percent of staff completing Cybersecurity EFFICIENCY 100% 100% 100% 100%
training within 30 days of hire
EFFECTIVENESS &
Service Request Satisfaction Rate 85% 90% 85% 90%
OUTCOMES
N/A - New Measure
City of Bedford, TX | Proposed Budget FY 2023-2024 Page 312
