Page 159 - CITY OF AZLE, TEXAS

DEPARTMENT UTILITY FUND ACCOUNT
Utility Billing 02-505

PURPOSE STATEMENT:
To provide accurate and efficient billing of customer utility accounts and collection of water, sewer, sanitation and
storm water fees. Utility Billing also provides cordial assistance and information for City Hall’s incoming telephone
calls and walk-in guests.

GOALS AND OBJECTIVES:
Continued staff training and development in utility billing/customer service and court areas.
Improve internal control process implementing new or enhancing existing policies and procedures.
Decrease the number of monthly account cutoffs.
Decrease the amount of monthly late notices.
Promote auto draft as a payment option to utility customers.

KEY POINTS OF PROPOSED BUDGET:
Personnel Services: Increase due to impact of FY 23 step increases and increased benefits costs.
Supplies: Increase for additional postage.
Contractual Services: Increase for additional bank and credit card fees, travel and training for staff, and increased
costs to the City's meter reading system as the result of increased accounts.

KEY INDICATORS OF PERFORMANCE: FY 21-22 FY 22-23 FY 23-24
Actual Estimate Projection
Cuf-off orders processed 526 967 718
Service orders processed 3,130 3,140 3,700
Delinquent accounts disconnected 653 660 700
Total water accounts 5,882 6,000 6,100
Total sewer accounts 5,074 5,150 5,200
Percentage increase (decrease) in sewer accounts 1.03% 1.48% 0.96%

City of Azle FY 2023-2024 Budget 148