Page 47 - ArlingtonFY24AdoptedBudget

Business Plan

Champion Great Neighborhoods Scorecard

FY 2021 FY 2022 FY 2023 FY 2024
Dept. Key Measures
Actual Actual Estimate Target

General Overall citizen satisfaction rating for
neighborhood in terms of quality of life [annual
survey] 74% 75% 74% 75%
General Would recommend Arlington as a place to live
[annual survey] 72% 78% 75% 75%
General Citizen perception that Arlington is a great
place to raise children [annual survey] 62% 59% 59% 61%
General Citizen perception that Arlington is a beautiful
place to live [annual survey] 58% 56% 52% 57%
General Citizen perception that Arlington provides an
exceptional quality of life [annual survey] 57% 55% 52% 59%
General Citizen perception that Arlington has a variety
of housing options [annual survey] 76% 74% 72% 75%
Parks Citizen satisfaction with maintenance of street
medians and ROW [annual survey] 62% 61% 54% 70%
Housing Maximize use of federal funding allocated to
assist qualified persons to reside in safe, decent
housing 101% 102% 95% 98%
Housing Retain High Performer status for HUD SEMAP High High High
reporting Performer Performer Performer
Housing Customer Service – customer satisfaction score
of excellent/good 93% 91% 90% 90%
Grants Achieve CDBG Action Plan goals by ensuring
that CDBG expenditures are spent in a timely

manner according to HUD requirements 100% 100% 100% 100%
Grants Achieve HOME Action Plan goals by committing
100% of HOME funds received through prior
program years for approved housing activities 100% 100% 100% 100%
Grants Number of Arlington Residents using United New
Way's 211 line Measure in
FY 2022 24,810 25,000 25,000
Grants Number of persons served with CDBG funding New Measure in FY 2024 70,000
Code Number of code inspection activities completed 78,637 82,722 76,400 85,000
Code Live Release Rate 89% 87% 85% 90%
Code Average number of days from initial code
complaint to first action 3 3 2 2
Code Percent of cases resolved through voluntary
compliance 83% 81% 81% 65%

Code Percent of inspection activities that are
proactive 16% 17% 15% 30%
Code Proactive commercial corridor inspections New Measure in FY 2023 12,000 15,000
Code Tool Sharing Program – number of tools
checked out New Measure in FY 2023 600 1,200

FY 2024 Adopted Budget and Business Plan 38 City of Arlington, Texas